Technical Specialist
  • Sparks, Maryland, US
  • +914043515100
4 Days ago
Job Description
  • Be able to assist lab personnel and general public on questions related to various BD assay's for COVID 19 and the BD Veritor reader.
  • Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication (email/chat).
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
  • Supports the 24/7 Technical Service telephone line by providing overnight technical assistance
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
  • Contributes to team goals and objectives through active participation.
  • A.S. Degree in Life Science or related discipline required.
  • 0-2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
  • Basic knowledge of LIS or Lab Management Systems.
  • Must have effective communication and customer service skills both written and verbal.
  • Must be proficient using MS Office Outlook, Word, Excel.
  • Excellent technical and problem-solving skills of varying complexity
  • Self-motivated and action-oriented team player.
  • Must have the ability to multi-task and be adaptable to changing business environment(s).
  • Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
  • Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
  • Experience with medical devices and equipment, experience with BD equipment a plus. Experience on point of care (Veritor) testing preferred.
  • Effective planning and organizational skills
  • Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
  • Bachelor of Science degree with a Life Science focus preferred.
  • Experience with medical devices and equipment, experience with BD equipment a plus.
  • NA

Required Skills
  • Technical Specialist

  • 2 Years of Experience

  • NA

Working Hours / Week
  • 40h