Technical Specialist I
  • Sparks, Maryland, US
  • +914043515100
307 Days ago
Job Description

Responsibilities:

  • Respond to customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by BD
  • Open cases and correspond to documentation requests
  • Place part orders
  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
  • Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
  • Contributes to team goals and objectives through active participation.
  • Promotes Professional Services

Requirements:

  • Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
  • Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
  • Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
  • Proficient PC skills (Microsoft Office package) –  and/or LIS or Lab Management Software (LMS) a plus
  • Experience with medical devices and equipment, experience with BD equipment a plus. Experience on point of care (Veritor) testing preferred.
  • Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
  • Must have the ability to multi-task and be adaptable to changing business environment(s).
  • English speaking plus additional foreign language preferred
  • B.S. Degree in Life Science Required
Industry
  • NA

Required Skills
  • Technical Specialist I

Experience
  • 2 Years of Experience

Salary
  • NA

Working Hours / Week
  • 40h