Technical Customer Support Rep II
  • Langhorne, Pennsylvania, US
  • +914043515100
1 Day ago
Job Description
 
 
Summary
 
Helpdesk experience with Citrix and Microsoft Windows server. The candidate must have excellent customer services skills.Microsoft Certification (MCSA/MOS) and Network+ Certification preferred but not required. 

    The requisition is Temp to Engage position
    40 hours/week
    Work schedule is Monday to Friday
    This position can be remote, candidates within East and Central standard time will      work best since the working hours are from 8 AM to 6 PM EST. 
 
Key words to look for:
  • Helpdesk experience with Citrix and Microsoft Windows server. 
  • The candidate must have excellent customer services skills.
  • Microsoft Certification (MCSA/MOS) and Network+ Certification preferred but not required. 
  • Bachelor’s degree (BA/BS) from an accredited 4-year school is a plus. 
Minimum Qualifications
  • Minimum of 3 years of experience working on a technical helpdesk or equivalent Network Administration role in supporting large customer base of over 150 users. 
  • Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment. 
Required Skills 
  • Experience with Microsoft Exchange from Mailbox creation and permissions to Server troubleshooting. 
  • Experience with firewalls, such as Cisco, Juniper, Sonicwall and Watchguard. 
  • Experience with VMWare ESX hosts and vSphere Client for administration. 
  • Experience with remote solutions, such as Citrix, Terminal Server and VPN. 
  • Experience with Cisco and Broadsoft VOIP. 
  • Experience with Apple Hardware and MAC OS X. 
  • Experience with enterprise mobile devices. 
  • Highly customer focused with ability to provide consistently excellent customer service and professionalism. 
  • Excellent written and verbal communication skills. 
  • Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment. 
  • Must be dependable and able to work both individually and in a team environment. 
  • Must possess strong sense of ownership of client relationships. 
  • Positively represent the company to clients and provide empathetic and friendly customer service at all times. 
  • Must have competent knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments (client/server). 
  • Working knowledge of Windows Server and advanced knowledge of Active Directory Group Policies and Replication. 
  • Possesses ability to work in fast paced and challenging environment troubleshooting. 
  • Possesses excellent time management and organizational skills to manage case load of old and new cases in Tier II engineers’ individual case queue. 
  • Ability to quickly and accurately analyze root cause and solution for client reported workstation, server or network related issues within several minutes to couple hours. 
  • Ability to learn new technologies quickly and retain information from our many different client network infrastructures, software solutions and remote connectivity ranging from Citrix and Terminal Servers to firewall VPN client solutions. 
  • Must be able to act and display a sense of urgency as appropriate. 
  • Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment. 
  • Working knowledge of common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications. 
  • Navigation of common mobile device platforms (iOS, BlackBerry, etc).
Industry
  • NA

Required Skills
  • MCSA,Server Support,Firewall,Technical desktop Support,Peripheral Support,Application Support

Experience
  • 3 Years of Experience

Salary
  • NA

Working Hours / Week
  • 40h