Greetings of the day..!!

 

We have an excellent requirement for you. Please go through the job description and let me know your level of interest in this position. Feel free to mail me at skumar@gsksolutions.com

Job Title: SENIOR PROJECT MANAGER
Duration: 6+ Months
Location:  Denver, CO

• Knowledge Management Content Writer

Purpose

The purpose of this project is to assess the current knowledge articles, rewrite articles utilizing the Knowledge Centered Service (KCS) framework.

• Review current articles 
  • • Document existing libraries
    • Review / document relevance  of articles
    • Determine usage of current article (used by/for chatbot, end user, technical user, etc.)
    • Determine if there are redundancies 
• Rewrite articles utilizing Knowledge Centered Service (KCS) framework and store accordingly
• Identify and document opportunities for additional libraries and/or articles

Skills/Qualifications 

• Technical writing experience (1-5 yrs)
• Understanding of Knowledge Centered Service methodology
• Practice writing different kinds of instruction manuals 
• Able to work independently (work will be remote) and in a team environment
• Able to work with Tier 1, 2, and 3 technical staff and customers  to update articles 
• Edit, standardize, or make changes to material prepared by other writers or establishment personnel
• Standardize content across platforms and media
• Gather stakeholder feedback to update and improve content

 

Skill Martix:

Type	Qualification	Description	Competency	Experience	Required
Skills	Knowledge Centered Service (KCS)	Understanding of Knowledge Centered Service methodology	Proficient	1-2 yrs	Yes
Skills	Technical writing experience	Technical writing experience	Advanced	4-5 yrs	Yes