Technical Writer I - Denver, CO
  • Denver, Colorado, US
  • +914043515100
498 Days ago
Job Description

Greetings of the day..!!

 

We have an excellent requirement for you. Please go through the job description and let me know your level of interest in this position. Feel free to mail me at skumar@gsksolutions.com


Job Title: SENIOR PROJECT MANAGER
Duration: 6+ Months
Location:  Denver, CO

  • Knowledge Management Content Writer

Purpose

The purpose of this project is to assess the current knowledge articles, rewrite articles utilizing the Knowledge Centered Service (KCS) framework.

  • Review current articles 
      • Document existing libraries
      • Review / document relevance  of articles
      • Determine usage of current article (used by/for chatbot, end user, technical user, etc.)
      • Determine if there are redundancies 
  • Rewrite articles utilizing Knowledge Centered Service (KCS) framework and store accordingly
  • Identify and document opportunities for additional libraries and/or articles

Skills/Qualifications 

  • Technical writing experience (1-5 yrs)
  • Understanding of Knowledge Centered Service methodology
  • Practice writing different kinds of instruction manuals 
  • Able to work independently (work will be remote) and in a team environment
  • Able to work with Tier 1, 2, and 3 technical staff and customers  to update articles 
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel
  • Standardize content across platforms and media
  • Gather stakeholder feedback to update and improve content

 

Skill Martix:

Type

Qualification

Description

Competency

Experience

Required

Skills

Knowledge Centered Service (KCS)

Understanding of Knowledge Centered Service methodology

Proficient

1-2 yrs

Yes

Skills

Technical writing experience

Technical writing experience

Advanced

4-5 yrs

Yes

 

Required Details:

Full Name

 

Contact Number

 

Email Id

 

Visa Status / Expiry Date

 

Current Location

 

Relocation

 

Last 4 digits of SSN

 

Skype

 

LinkedIn

 

Availability

 

Date of Birth

 

Passport No.

 

 

Reference 1

 

Name

 

Company

 

Title

 

Telephone

 

Email

 

 

Reference 2

 

Name

 

Company

 

Title

 

Telephone

 

Email

 

Industry
  • NA

Required Skills
  • Technical Writer

Experience
  • NA

Salary
  • NA

Working Hours / Week
    NA