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Technological Explosion in the areas of Telecommunication and Connectivity has bridged the vast Geographical distances so much so that the World i..

Overview

Technological Explosion in the areas of Telecommunication and Connectivity has bridged the vast Geographical distances so much so that the World is now reduced to a Global Village. This explosion in Information Technology has opened up new business opportunities. With the corporate companies going back to their specializations, the back office and non-productive works are being contracted out to support and service companies. Traditionally, call centers have been answer centers, providing just that: answers. They have been strictly an output device, an unfortunate, but necessary expense. More and more companies, however, are looking at their call centers as two-way devices, both supplying customers with information, as well as feeding information back into the company itself, both from the call center's experience and their customer's suggestions. They have watched call center costs either stabilize or go down and company profits go up. A far larger number of companies, though, s

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