Qualifications (Experience and Education) Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required. 5+ years’ experience as an IT Business Analyst with Salesforce or similar CRM Systems, required 5 years’ experience developing solution designs, leading project teams, required. 1-3 years’ experience with business system implementation and enhancement projects adopted Hybrid or Agile methodologies, required. IIBA Certification - ECBA, CCBA or CBAP certified, required Salesforce certifications, preferred Advanced knowledge/proficiency in Microsoft Office, required. Advanced knowledge/proficiency in supporting functionality built with Salesforce proprietary technologies: Visual Force and Apex code, required. A combination of training, education and experience that is equivalent to the qualifications listed above that provides the required knowledge, skills, and abilities.